Careers
Theatre Manager
Reports to: Clinical Services Manager
Click here to submit your resume for the Theatre Manager position
Overview of Position:
The Theatre Manager will be responsible for achieving key Clinical, Operational and Financial targets in the theatre complex within the Hospital and Day Surgery Centre by developing and leading a team of clinical staff delivering exceptional care during the anaesthetic, perioperative and recovery phases of the surgical patient journey.
The Theatre Manager will be responsible for providing leadership, and sound management skills within the area, developing and fostering a positive environment through the effective development and use of both staff within the theatre and those support staff involved with the theatre operation. As the clinical expert within the theatre area, they will deliver direct patient care whilst, managing, leading, co-ordinating and overseeing clinical practice for all nursing services provided to surgical patients.
The Theatre Manager is also responsible for ensuring that sufficient, appropriately skilled staff are available and that all materials and equipment required to deliver surgical services are available and fit for purpose.
Included within this remit is the coordination and facilitation of the introduction of new surgical procedures and the evaluation of new methods of working, clinical practice, new equipment and the sourcing of new and / or alternate materials in support of these activities.
The Theatre Manager will be responsible for liaising with the key members of theatre staff at offsite locations, such as other private hospitals / clinic and the NHS, at which Elanic offers surgical services or provides surgical services for. This will include the scheduling of support staff such as anaesthetists and first assistants for surgical list at these sites. It will also be required to liaise with these other staff members regarding issues of clinical governance, Elanic owned high cost consumables / implants, clinical incidents and / or variances.
The theatre manager is responsible for the design, implementation, analysis and reporting of various key clinical audits both in the theatre area and in the clinic as a whole.
In conjunction with the Clinical Service Manager, oversee and facilitate all aspects of HR issues within the remit and work with Governance / Health and Safety advisors to ensure that all practices within the operating theatre are safely delivered. In fulfilment of these duties the Theatre Manager will oversee audits, both clinical and operational, as required to ensure compliance, good clinical governance and effective operation of the theatre area.
The Theatre Manager will also be responsible for working as part of the Clinical Management Team in the development of the business. This will include the development and maintenance of effective methods for Financial Governance such as the management of theatre stocks and specifically Controlled Drugs; the service and repair management planning for key theatre equipment and the effective use of theatre labour.
As part of this collective management responsibility the Theatre Manager will contribute to addressing any issue raised through day to day activities and working with the management team to help define and drive the strategic direction of the business.
Personal Attributes & Skills
Essential:
• Registered Nurse Part 1 or equivalent ODP qualification
• Relevant experience in theatres at a senior level
• Experience of project management
• Experience of HR management including building and managing a team of clinical staff
• Minimum of 5 years post registration experience
• PC literate with intermediate skills on all Microsoft Office packages.
• Excellent interpersonal skills, professional demeanour, strong leadership qualities and able to work as part of a team at all levels.
Sales Coordinator / Patient Care Co-ordinator
Click here to submit your resume for the Theatre Nurse/Operating Theatre Practitioner position
Reports To: The Operations Manager
About Us: Elanic is a multiple award-winning cosmetic surgery provider, headquartered in Glasgow.
Our Ethos: We help people achieve their goals through building confidence and self-esteem. We do this by caring – we build trust by acting with compassion, integrity and discretion. We are proud to say that our ethical and responsible approach to treatment and surgery has been making a positive impact on our patient’s lives since 2009.
Overview of Position:
The Sales Consultant is primarily a telesales position. The fundamental aspect of the Sales Coordinator’s role is to be the outward face of Elanic, to embody our ethos and broadcast our ideals of caring and compassion and build rapport with prospective clients.
The role of the sales consultant is to be the first point of contact for clients contacting Elanic. This contact could come through the completion of details on one of the Elanic and associated Brands’ websites thus generating a ‘lead’ in our proprietary CRM system, Salesforce. The responsibility of the sales Consultant is to respond to this lead by telephone usually or through email if the client has specified this. The Sales Consultant then should discuss the client’s interest in a given procedure, ascertain the body issue they have, be able to advise regarding suitability and pick a Practitioner to book the client in with. It is important that the Sales Coordinator asks pertinent questions to narrow down the likelihood of a client booking. The Sales Coordinator must be aware of clinic capacity and availability and preferential interests of the Practitioners. Elanic will teach our Curated Call.
The Sales Consultant will also be responsible for answering calls from prospective new clients who call the clinic.
It is not expected that Sales Consultants should be capable of giving Medical Advice and questions regarding medical issues should relayed to other members of the team.
The Sales Coordinators will work closely with the wider Elanic team to facilitate and maximise conversions.
Sales Consultants are required to accompany Clients during consultations and book accordingly.
Data entry and completion of tracker documents is vital and must be accurate.
Personal Attributes & Skills
Essential:
- An awareness to abide by Elanic standards of compassion, empathy and ethics
- A strong focus on customer care.
- Excellent communication skills both written and verbal.
- High proficiency of telephone sales ability
- A desire to spend long periods on the telephone in a high-pressure environment.
- A drive to achieve targets
- A willingness to learn and adapt
- PC literate with intermediate skills on all Microsoft Office packages.
Desirable:
- Experience with Aesthetic or Cosmetic treatments including surgery.
- Working knowledge of Clinic Office software package.
- Familiar with workplace regulations (Health and Safety at Work; Data Protection; Employment Law & Practices).
- Minimum of two years post experience in telesales
- Prior experience of using Live Chat
Key Responsibilities and Duties
Customer Focus
- Advising clients on all aspects of the procedures they may be interested in undertaking or they are booked in to receive
- Promote clinic and its activitiesPatient Care
Patient Care & Co-ordination:
- Act as the first point of contact for all new Clients
- As part of the initial call process, ensure that the patient is fully informed of all costs, clinical implications of treatment, outcome and recovery expectations.
- In the event that a Client does not book after consultation, the lead will be owned by the Sales Consultants until closure or conversion.
- The setting up and agreement of any required follow up telephone calls or appointments which will be needed as part of the patient’s treatment plan or journey within the clinic.
- This is a critical role within the clinic and it is the personal responsibility of the Sales Coordinator in this role to ensure that these duties are carried out to provide the best experience possible for the patient.
Service Delivery
- To ensure the Clinic Capacity is maximised.
- To ensure good liaison with other members of the team to give the best possible patient journey.
Key Measurements & Deliverables
- All enquiries in normal working hours must be answered within 20 mins
- Aim for 90% enquiries answered within 5 mins
- Minimum conversion of enquiries to consultation of 40%
- Aim for conversion of enquiry to consultation to be 50%
- On day booking rate in consultation of 60%
- >95% completeness on KPI indicator docs
(The above is neither inclusive nor exhaustive and other duties / objectives / goals may be reviewed and changed from time to time as business needs dictate and in agreement with job holder.)
Please apply by sending your CV to [email protected]
Theatre Nurse/Operating Theatre Practitioner
Click here to submit your resume for the Theatre Nurse/Operating Theatre Practitioner position
Reports To: CLINICAL SERVICES MANAGER
Overview of Position:
The Theatre Manager will be responsible for achieving key Clinical, Operational and Financial targets in the theatre complex within the Hospital and Day Surgery Centre by developing and leading a team of clinical staff delivering exceptional care during the anaesthetic, perioperative and recovery phases of the surgical patient journey.
The Theatre Manager will be responsible for providing leadership, and sound management skills within the area, developing and fostering a positive environment through the effective development and use of both staff within the theatre and those support staff involved with the theatre operation. As the clinical expert within the theatre area, they will deliver direct patient care whilst, managing, leading, co-ordinating and overseeing clinical practice for all nursing services provided to surgical patients.
The Theatre Manager is also responsible for ensuring that sufficient, appropriately skilled staff are available and that all materials and equipment required to deliver surgical services are available and fit for purpose.
Included within this remit is the coordination and facilitation of the introduction of new surgical procedures and the evaluation of new methods of working, clinical practice, new equipment and the sourcing of new and / or alternate materials in support of these activities.
The Theatre Manager will be responsible for liaising with the key members of theatre staff at offsite locations, such as other private hospitals / clinic and the NHS, at which Elanic offers surgical services or provides surgical services for. This will include the scheduling of support staff such as anaesthetists and first assistants for surgical list at these sites. It will also be required to liaise with these other staff members regarding issues of clinical governance, Elanic owned high cost consumables / implants, clinical incidents and / or variances.
The theatre manager is responsible for the design, implementation, analysis and reporting of various key clinical audits both in the theatre area and in the clinic as a whole.
In conjunction with the Clinical Service Manager, oversee and facilitate all aspects of HR issues within the remit and work with Governance / Health and Safety advisors to ensure that all practices within the operating theatre are safely delivered. In fulfilment of these duties the Theatre Manager will oversee audits, both clinical and operational, as required to ensure compliance, good clinical governance and effective operation of the theatre area.
The Theatre Manager will also be responsible for working as part of the Clinical Management Team in the development of the business. This will include the development and maintenance of effective methods for Financial Governance such as the management of theatre stocks and specifically Controlled Drugs; the service and repair management planning for key theatre equipment and the effective use of theatre labour.
As part of this collective management responsibility the Theatre Manager will contribute to addressing any issue raised through day to day activities and working with the management team to help define and drive the strategic direction of the business.
Personal Attributes & Skills
Essential:
• Registered Nurse Part 1 or equivalent ODP qualification
• Relevant experience in theatres at a senior level
• Experience of project management
• Experience of HR management including building and managing a team of clinical staff
• Minimum of 5 years post registration experience
• PC literate with intermediate skills on all Microsoft Office packages.
• Excellent interpersonal skills, professional demeanour, strong leadership qualities and able to work as part of a team at all levels.
